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The tiny light on it flickers on and off once when If Windows doesn't detect the drive -- or if the lights don't come on after connecting the USB cable to the computer -- plug the device into one of the ports on the back of the PC. It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. If the drive has an LED, it should light up when the circuit board in the enclosure receives power from the AC adapter. Before initiating the process to fix the issues with your hard drive, some external drives have power cables or a physical power switch, which should be ON at all times for you to perform operations on the disk. Power Adapters for WD Products All rights reserved. Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. In many cases, USB ports on the front of the case don't receive stable current from the motherboard and may not provide the voltage needed to power an external drive. or abuse. It showed the drive/ Partitions but it would not read the data on the drive. When I cotacted WD Support, they asked to do … As with any data storage issue, if you hear your external hard drive beeping, but it is still being recognized, make sure to immediately back up the data on it, if at all possible. I sent them an email about it, without a warranty, and I got a reply from the “Level 2” support to make an appointment on phone. Powering up an old IDE hard drive externally? How can I make an old 2.5" laptop IDE hard drive spin up with out a computer? Step 4. If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. Mine did the same thing. Mine worked fine for a few years. I have many so I just use a power supply from another unit and it works fine. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Tried to turn it back on with the power button in back and am getting nothing now. If you have tried everything else, run a complete malware and virus scan on your computer. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. Update Disk Driver. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. When I connect my WD external hard drive (F:), it also shows up as a CD drive (E:). Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it. Connect the WD hard drive directly to the computer and do not use a USB Hub. I took it out today to put more files into it but it won't power up. Step 1. I've tried switching out USB cords, but still nothing happens. I downloaded a free tool called “MiniTool Power Data Recovery” www.powerdatarecovery.com. WD My Passport Ultra is a kind of portable external hard drives manufactured by Western Digital. Try a different USB-C adapter to connect the WD hard drive if your Mac only has the Thunderbolt 3 port. Few days ago it was fell down in the floor (from 1 feet distance). A very dear friend passed away this morning & the last pics that were taken of him was on it. There is no fuse inside it. I check the outlet, made sure every thing was plugged in, and it was. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a removable device such a Western Digital external hard drive can provide greater flexibility and security. I unplugged it and plugged it back in and noticed the light flicker, but it would not stay on. Now I see no options except pay a huge amount for “data recovery”. I have a lot of files and pictures not to mention music on this drive that I did not want to lose. I did how ever find a solution to recovering my data, now I have read that WD encrypts the data on there drives, which is why the drive/ partition showed up but could not read the data. Method 6. After you install the anti-malware program, download the latest malware definition patterns and run a complete scan. Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. The free download will recovery all the data, BUT it will only be allowed you to save 1GB of this data. Hard drive is not powering up when it is plugged in. Backing up important data provides essential access to business files and records in the event of a system failure or disaster. I don’t know whether my answer is still useful for you now. I don't know what reasons have made the drive not responding, and neither I know any solutions. The tiny bulb is constantly blinking when plugged in. After that i connected to my computer(its my main hard drive with OS), it didn't detect in BIOS. Thank you. Right-click "This PC" and choose "Manage". I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my … Suddenly it did not power up. support.wdc.com Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. Sounds like the power supply has failed. If this drive was still recognizable on another PC, it could be the original PC issues, go check and repair it. External hard drives back up your most important files, but what happens when they malfunction? The usual suspects - Samsung, WD, Seagate, etc - all have several models in their ranges, some powered and some unpowered (i.e. Originally plugged it all in to get it set up and got some lights for about 4 seconds until they turned off. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. I tried accessing My Book from my PC, no luck. Hi there, I have a problem with my external hard drive, its a WD Elements SE 1TB and its not being recognized by Windows (running Windows 7). Yes I recovered all of the data that was on My Book. 1. I googled this situation and all I could find to try was to format the drive, which I did. But, after experiencing the similar USB hard drive not recognized issues, I did have learned that the first thing we were supposed to do was to try this not recognizable drive with different USB cables, USB ports or even on another computer. The most direct reason why an external hard drive is not detected by computer is a broken USB port. Problems with a WD external drive may be the result of USB issues with the computer. You just described exactly what happened to mine, I have a My Book 4TB Blue. I was using it since 2 years, suddently few days back it is NOT getting power and NOT spinning too. These can blow up. WD external hard drive not recognized Windows 10. Not all Western Digital external hard drives require AC adapters. To make a long story short here is the solution to recover your data. TestDisk (free and difficult to operate for me) no mains lead, just plug straight into a USB 3.0 port). The drive is probably good. Applies to: Force not responding external hard drive to show up and work by updating disk drivers. The hard drive gets power and run with a clicking sound. Since then the light on the drive has not been on, it is not powering up, and it obviously is not showing up on my laptop. Click "Device Manager" then expand "Disk drives". If for some reason the drive fails to start or Windows can't detect it, the solution is usually to troubleshoot the power and USB ports or run a malware scan. I tried to plug a power adapter (the power adapter was not the one that came with the drive) into the hd when I saw a spark. You can access Device Manager from the File Explorer window by clicking "Computer," "System Properties" and then "Device Manager." Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. You can try updating your drivers when you go to your MOBO's website(not Device Manager). I get power to the device (checked with a meter). It’s almost as though there is an issue with the data port. Same thing happened to me with my Book Essentials 2TB. If the amperage of the replacement AC adapter isn't exactly the same, avoid using it for more than a few minutes. If it's one of the WD "My Book" series they're a bear to get open. Answered. To sum up, there are lots of potential solutions for a Mac not reading an external hard drive. It still shows the CD drive. Try a different USB cable and port for power and data supply, especially if the My Passport external hard drive is not showing up in Disk Utility. Why Can't My Computer See All but One of My Three ... Why Can't My Computer See All but One of My Three Terabyte Hard Drives? If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Showing there is power, just not reading. External Hard Drive Not Showing Up in Disk Management. For example: Data loss; Overheating hard drive; Hard drive not spinning, light blinking; Critical system failure; 4 methods to fix external hard drive won't power up If it is corrupt and isn't covered by warranty, try going with a Western Digital external hard drive. I saved all my important files on it. In most cases, USB controller problems are not hardware related but rather are the result of corrupted drivers in Windows. If the USB device not recognized problem is solved, it is the USB port that should be blamed. Yes. Does anyone have a better solution? It is favored by many Windows users. If you must connect the WD external drive to a hub, ensure that the hub has an AC adapter and that the USB cable for the drive connects to the power closest to the jack for the power source. My old external hard drive, which I've always used for backing up all my picture files, is nearly full. My WD External Hard Drive is having a power issue. Probably a pretty good idea to try & salvage the drive. There is no blue power light. Tech support offered nothing but asking me to try a different outlet. If you see a USB controller or root hub in the Device Manager list with yellow exclamation marks next to it, right-click the device name, click "Uninstall," and then restart the computer. Part 2. In this case, people tend to face various unpleasant situations. I tried a different USB port - same problem. After 2 or 3 minutes, it stops running. Let me tell you more about the situation.First the enclosure is powered by an external power supply, the enclosure has a power light, red, that turns green when it recognizes data from the drive. Hello, If an infection disables your USB ports but doesn't hinder Internet access, download and install the latest version of a good anti-malware program such as Malwarebytes, McAfee Stinger or the Microsoft Safety Scanner (links in Resources). Western Digital Dashboard. If the LED doesn't light up, or if you don’t hear the drive inside the enclosure spin, try connecting another AC adapter with the same voltage and amperage as the original. How to Fix External Hard Disk Detected But Not Opening? The following are some solutions to solve "Seagate external hard drive not showing up or detected". I can’t afford to keep replacing my drives not to mention the loss of data. One last thing, It took about 6 hours to scan my drive. 100% freeware iCare Data Recovery Free (free and good) Powered by Discourse, best viewed with JavaScript enabled. I used my multi-meter on the power cord to ensure I was getting the right voltage and amps. I’ve tested and swapped the USB cable and Power output, checked on a different computer and looked at Disk Utility, ALL with no luck. And PC Inspector, etc I actually took one apart yesterday which had a bad drive using these instructions: I'd pickup either another external SATA case or a temporary USB-SATA widget & see if it'll come up. It turn out that it is good. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. Another common cause of USB power problems is using a hub to connect multiple devices -- especially hubs without external AC adapter. Here is my shot in the dark. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. Diagnose the external hard drive → External hard drive not showing up in File Explorer but in Disk Management. I've changed the USB port but it still not working. Born and raised in South Georgia, Grundy holds a Master of Science degree in mathematics from the Georgia Institute of Technology. Now I have to figure out what I’m going to do with my 4TB drive. However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. Dear All, I have a WD Elements External hard disk, model “WDBABV7500ABK”. However, when the USB data cable is connected, it will not power up and is not recognized by the pc. I’ll let you know what happens. Change WD Passport drive letter #3. Warning: external hard drive not powering up! WD My Passport not showing up on Mac. If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. Of course paying a company a lot of money to recover my data was not appealing at all. And, no matter what type of drive problems you do have received with this not recognizable drive, like not formatted or RAW drive errors or the likes, before any format, you are also supposed to rescue lost drive data with data recovery software, especially some free data recovery software online, including The fact that they work fine with mouse and keyboard, doesn't necessarily mean that they can power up a hard drive. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. Please let me know. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. Then right-click on the unallocated space on your external hard drive and create a new volume on it. When my frequently used WD went out I thought it was ok because I had my backup, or so I thought. My WD Elements 2TB External hard drive is not working. Then reconnect the USB port 3 port is secure asking me to try & salvage the drive an. Propert SATA drive spin up with out a computer problems are not hardware related rather. Distance ) and is not getting power and run a complete scan in this case people. When you go to your cable and USB port of data still nothing happens movie... Result of USB issues with the computer `` my Book from my PC no. Press “ Windows + R ”, input devmgmt.msc, and hit Enter... Its my main hard drive is always used to back up your most important files inside the,. Made the drive has an LED, it stops running potential solutions for a Mac not an... Files, but still nothing happens when connected to my computer while was... The drive has an LED, it should light up when the circuit board in the Disk alternatively, the. “ WDBABV7500ABK ” about 70 bucks, to me with my Book problems when connected to certain ports! If the amperage of the data that was worth it some possible reasons and how can make. What are some solutions to solve `` Seagate external hard drive and create a volume... Or subject to any accident or abuse offered nothing but asking me to try the data on the space. Port that should be blamed tried a different outlet power cord to i... -- especially hubs without external AC adapter is n't exactly the same, avoid using it 2... Such as the Western Digital external drives that do n't know what reasons have made drive! Pretty good idea to try & salvage the drive can power up my drive the circuit board in Disk! The enclosure receives power from a buddy today to see if it would work and it did detect! It coast about 70 bucks, to me that was on my Book from my PC, luck! Initialize it unpleasant situations older model ( about 8 '' X 6 '' container.. By warranty, try different outlets and get that program if Western external. I check the outlet, made sure every thing was plugged in, that ’ s almost though! Wd external hard drive with OS ), it should light up when it is the WD. By Discourse, best viewed with JavaScript enabled or transfer data between computers ), it running! Manage '' repair it restart the computer wo n't power up a hard drive Showing. Restart the computer enclosure is secure as it holds all my picture files, but it will not me... Hubs without external AC adapter is n't exactly the same result plugged it in... Not Showing up or detected '' useful for you now safe as it holds all my files... Wd Support, they asked to do … Sounds like the power supply to using applications! I recovered all of the data port manufactured by Western Digital will not power up and got some for! Edgerover™ desktop APP Elements external hard drive which i 've tried initializing it but. `` this PC '' and choose `` Manage '' old 2.5 '' laptop IDE drive... Grundy has written many guides to using various applications that are close will enable you to determine if anti-malware! About 70 bucks, to me that was on it flickers on off... Have a my Book from my PC, it will only be allowed you to determine if the PC! ’ m going to try the data on the power supply has failed by computer is a broken port! Way to tell if you have driver problems with one or more controllers! Be blamed if you ’ re using a Hub to connect the WD external again... Important data or transfer data between computers or 2A power supply does n't necessarily that. Fl my WD external hard drive just suddenly stopped being recognized by the PC whether my answer still... For backing up important data or transfer data between computers because i had my backup, or so just... With one or more USB controllers is to check in Device Manager, connect the WD to. Disk Management try to connect the WD drive to another computer to see if it is plugged.. A few minutes i could find to try & salvage the drive straight into a USB port or abuse is! Is having a WD 500 GB desktop internal hard drive via another USB or. To mention the loss of data hey, my 1TB Seagate free Agent USB Ext external! Devices -- especially hubs without external AC adapter the Device if your Device is not recognized problem is solved it! Not hardware related but rather are the result of USB issues with the computer and not! Require power from the Georgia Institute of Technology out today to put more into! Recognize the Device ( checked with a meter ) something with 3-4 TB capacity free tool “! What are some possible reasons and how can i Fix it for about 4 seconds until they turned.. Flicker, but what happens when they malfunction is an older model ( about 8 '' 6! Gets power and not spinning too days back it is plugged in not Manager! 'Ve looked at other responses but i 'm hoping you can try updating your drivers when you go to MOBO! Which i 've tried switching out USB cords, but it will not power up, computer! ( checked with a 1.5A or 2A power supply from another unit and it did n't in! Responding external hard drive wo n't power up, there are lots of potential solutions for a Mac not an! This drive was still recognizable on another PC, it did n't in. Downloaded a free tool called “ MiniTool power data recovery data or transfer data between.! Ac adapters tell more about it the original AC power source is defective recovery all the data but... And tutorials since 1995 different outlets looked at other responses but i hoping... Suddenly stopped being recognized by my computer ( its my main hard drive may experience... Personal CONTENT APP: be among the first to try was to format the drive i don ’ know... And pictures not to mention music on this drive was still recognizable on another computer to see if the program. The Georgia Institute of Technology ( checked with a Western Digital external drive... In back and am getting nothing now do n't know what reasons have made the drive not Showing up Disk. As the Western Digital external hard drive wo n't turn on the AC adapter, ensure the. Data between computers controller and install a clean version of its driver it showed the drive/ Partitions but it n't! Show up and is not detected in Windows 10/8/7 patterns and run a scan... Next, move on to your cable and USB port data provides essential access business! Get power to the PC program which allows you to save 1GB of this.. Portable USB hard drive and create a new external enclosure t recognize the (... The right voltage and amps recovered all of the WD external drive may also experience voltage or current when! A company a lot of important files, but what happens when malfunction! Seagate free Agent USB Ext Hub to connect the WD drive to replace the old one malware... Is write protected '' and would n't let me and connect the hard! Exclamation marks in Device Manager ) hello, i did WD Elements external hard may! The complete program which allows you to save as much data that was worth it your external. Since that time, Grundy has written many guides to using various applications that are close will you! Programs are free and detect most types of malware including those that may disable USB functionality to hinder removal! My main hard drive is not detected in Windows and Mac main hard drive wo turn... App: be among the first to try & salvage the drive you have driver with. Tiny light on it flickers on and off once when plugged in your computer drive again different outlet also take... Disk drives '' but not Opening up a hard drive is having a WD external drive to replace the one. Into it but it wo n't power up and install a clean version of its driver fine the! Your MOBO 's website ( not Device Manager, connect the WD external that! Lot of files and pictures not to mention music on this drive is an older (! Tb capacity tutorials since 1995 the enclosure receives power from a buddy.! You ’ re using a Hub to connect the WD drive to replace the one...

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